Refund policy

Thank you for shopping with Hobby Pop.

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation must be provided.

  • The return request must be submitted within 30 days of delivery.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Downloadable or digital products

  • Personalized or custom-made items

  • Clearance or final sale items

How to Request a Return

To initiate a return, please contact us:

Hobby Pop
Email: support@hobbypop.shop
Phone: +1 347-392-9868

Please include your order number and the reason for your return request. Once approved, return instructions will be provided.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos of the product and packaging to assist with the resolution process.

Exchanges

We replace items only if they are defective, damaged, or incorrect. Please contact our support team for exchange assistance.

Contact Information

Hobby Pop
76 Arta Ln, Greensboro, North Carolina 27406, United States
Email: support@hobbypop.shop
Phone: +1 347-392-9868